Membership FAQ
Ready to renew your membership, but have some questions?
Answers to most commonly asked membership questions are below. If you do not find the answer to your question, please email us.
What do I do when it comes time to renew?
If the time is coming to renew your membership, here are some things you'll want to know. Go to Member Renewal to see your 2 renewal options. The Premium Renewal option comes with the Club's 14th Year exclusive merch package and is $30 (plus s/h). You will also see a Basic Renewal, online only option for $9.99 (all of the perks, minus the merch package).
What merch will I receive when I renew with the $30 option?
For $30 (plus s/h), you're going to get the All Time Low Future Hearts Club Comfort Colors Tee and the All Time Low Future Hearts Club poster, with signatures and personalized just for you- these designs are exclusive to The Future Hearts Club's 14th Year. When renewing at this level, please make sure your name is in the shipping details of your account so that the poster is personalized for the right person (i.e. for you and not a parent)! Please note that there will be a delay in shipping due to having to personalize posters.
If I purchase a membership and then change my mind, can I receive a refund?
No, memberships are non-refundable.
Clothing Size Chart
These sizes are a guideline only. We may use a different manufacturer for specific items. SIZES MAY VARY A LITTLE BIT. Please email us if you have questions.
| T-Shirts | Chest | Length |
|---|---|---|
| XS | 17 inches | 27 inches |
| Small | 18 inches | 28 inches |
| Medium | 20 inches | 29 inches |
| Large | 22 inches | 30 inches |
| X-Large | 24 inches | 31 inches |
| XX-Large | 26 inches | 32 inches |
What if I was awarded the perk of M&G or EE and my membership is going to expire before the date of my show?
Remember that to keep taking advantage of your Future Hearts Club perks, you have to have an active membership- and that means renewing when your time comes. Your renewal date is visible upon logging in to the site.
What if my membership expires? Can I still renew at a later date? Does my account still exist?
Though we hope that you'll never let your membership expire, you can always renew at a later date. Your account will exist with your current username/password, it just won't be active until you renew again- which means no access to the full site, perks, etc until you renew. If you're account expires, you should automatically be taken to the renewal options page upon logging into the site.